KSB Group

Driving global digital maturity for KSB with a scalable, consistent E2E customer experience.
 

The Client

KSB – global manufacturer of pumps, valves and related systems with 15,000+ employees worldwide. 

Initial situation

Fragmented global web presence, inconsistent UX and hard‑to-find information, making it difficult for users to select the right products and for teams to manage content.

Our contribution

Defined the UX strategy, created a modular design system and web framework, ran user and stakeholder research, and set up governance and collaboration processes for all country sites.

Result

Consistent UX across 70+ markets, easier product discovery and lead generation, and a scalable platform that enables faster roll‑outs and continuous improvement generating a three-digit million annual revenue in the global shop.